Help Center

 You can see an overview of the payment methods in the checkout or in the footer of this page. We are constantly trying to expand the possible payment providers.

Yes, it is. Additional to credit cards we accept for example PayPal. You can see an overview of the payment methods in the checkout or in the footer of this page.

A national VAT rate will be applied on physical goods. This VAT may not be shown as a separate charge during checkout and may instead be included in the product price (VAT inclusive pricing).

There are many possible reasons for a credit card not being accepted: the card is expire, you have reached or exceeded your credit limit, you have exceeded your daily charge limit or a computer at either end of the transaction is having technical problems.

If you have problems submitting your credit card payment you can contact Customer Service for help. When contacting Customer Service, please include any error message numbers you received, as well as the order number seen in the shopping cart.

You can find  a link to our privacy policy  in the footer of this page. 

You will receive regular updates by email. Please check your spam folder if necessary. You can also use the link in the Order Confirmation to see the Order Status page.

Find more information in our:   Service Portal

Please contact our customer support.

Find more information in our: Service Portal

You will receive regular updates by email. Please check your spam folder if necessary. You can also use the link in the Order Confirmation to see the Order Status page.

Find more information in our: Service Portal

You can find the tracking link in your shipping notification. Besides you can also use the link in the Order Confirmation to see the Order Status page.

Find more information in our: Service Portal

PREPARED DEMO CONTENT

International taxes might be applied depending on your country's taxes policy.

Customs duty is calculated as a percentage of the customs value of the goods:

The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for EU and Import calculator for USA.

• The customs value is made up of:
• the price paid for the goods,
• the insurance cost,
• the shipping cost.

PREPARED DEMO CONTENT

• Where customers can track their orders?
• Is it possible to change the order and how it can be done?
• How to take care about XX item?
• If customer received only part of the whole order, what should be done?
• Can a loyal customer get a discount? 
• When is the next promotion?
• Can the seller send you product test samples?
• Privacy policy.
• How can an order be cancelled? 
• If an order is shipped, separately will there be double shipping charge? 
• Customs fees and/or taxes for international orders.

You can find our Return policy  here.

Please visit our Return portal.

Please contact our Customer Service.

Please use our Contact Form.

After the package has been received and checked it takes 3-5 days depending on the payment provider.